Refund policy
1. Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- Condition: Items must be unworn, unwashed, undamaged, and free of makeup, deodorant, perfume, or pet hair.
- Tags & Packaging: All original hang tags and hygiene liners (for swimwear/intimates) must still be attached, and items should be returned in their original packaging.
- Proof of Purchase: You must provide your order number or receipt.
2. Non-Returnable Items
For hygiene and clearance reasons, the following items are final sale and cannot be returned or exchanged:
- Final sale or clearance items (marked as "Final Sale" at checkout)
- Bodysuits, underwear, lingerie, and socks
- Swimwear (if the hygiene liner has been removed or tampered with)
- Gift cards
3. How to Start a Return or Exchange
- Visit our [Returns Portal Link] or email us at [support@yourstore.com] with your order number and the item(s) you wish to return.
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Once your request is approved, we will send you a return shipping label and instructions on where to send your package.
4. Return Shipping Costs
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Defective or Incorrect Items: If you received a damaged, defective, or wrong item, we will cover the full cost of return shipping
5. RefundsOnce we receive and inspect your return, we will notify you by email whether your refund has been approved.
- If approved, your refund will be automatically processed to your original payment method within [5–10] business days.
- Original shipping charges are non-refundable.
- Please note that it can take additional time for your bank or credit card company to post the refund to your account
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6. ExchangesThe fastest way to ensure you get the size or color you want is to select the Exchange option in our returns portal, or return the item you have and place a separate order for the new item once your return is accepted.7. Damaged or Wrong ItemsPlease inspect your order upon arrival. Contact us within [48 hours / 7 days] of delivery