Shipping policy

1. Order Processing Time
  • All orders are processed and dispatched within [1–2] business days (excluding weekends and public holidays) after receiving your order confirmation.
  • During peak sale seasons, new collection launches, or holidays, processing times may extend by an additional [1–2] business days.
  • [Optional—Keep if offering COD]: For Cash on Delivery (COD) orders, our team may reach out via phone call, SMS, or WhatsApp to confirm your order before dispatch. Unconfirmed orders may be delayed or canceled.
2. Shipping Rates & Estimated Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
3. Order Tracking
  • Once your order has shipped, you will receive an email and/or SMS notification containing your tracking number and a link to track your package.
  • Please allow up to 24 hours for the tracking information to update in the courier's system.
4. Incorrect Address & Failed Deliveries
  • Please double-check your shipping address and phone number before completing your order.  we are not responsible for orders delivered to an incorrect address provided by the customer
  • If a package is returned to us due to an incorrect address or failed delivery attempts by the courier, the customer will be responsible for the re-shipping fee.